We really appreciate feedback from customers who can inform of us any shortcomings (if any) they faced during their use of Ivacy. This enables us to improve ourselves and in return, we give you the best possible service that you deserve. However, if still for some reason you are not satisfied with your experience, the company offers a 30-day money back guarantee on Ivacy plans.
However, you are eligible for a refund only if the following conditions apply:
- You have applied for a refund within 30 days of the original purchase date with the exception of 7 days if the plan is of 1 month.
- You have not breached any clause of our Terms of Usage.
- You must not have exceeded the 500 MB bandwidth cap nor have exceeded 30 sessions limit.
- You have not applied for a refund under the same policy before.
- You were unaware of the “Auto-Recurring” option or forgot to turn it off, you are eligible for a refund. But, only if you comply with all the aforesaid points/criteria.
For further details, refer to our Refund Policy.