I Haven’t Received My Login Information, What Should I Do?

Sometimes users don’t receive their login details as soon as they pay/purchase a subscription. There can be various reasons for this. We’ll be outlining the most common ones below:

Is your email address correct?

Please ensure that your email address is correct. We have sent you an email containing your Ivacy Username which is your email address and a link to create your own password as well. The email would be sent on the email address you’ve registered with us.

Emails may go to your Spam folder: Our emails to you might be ending up in your Spam/Junk folder. Kindly check out your Spam folder.

Email host may block emails coming from our account system: It’s possible that some email hosts misinterpret emails coming from our accounting system, and may have flagged our domain as spam. The only resolution in this case would be to change your email address associated with Ivacy to one on an entirely different email domain.

Delay in Payment Confirmation

Usually, some payment services take time to verify your payment and notify us about payment confirmation, which leads to the delay in account issuance. If you have made your payment via either BitPay or Bank Transfer, then here is what you need to know:

1- BitPay:

Takes at least 3 hours till you receive confirmation of your payment.

2- Bank Transfer:

A payment via Bank transfer can take 3 to 7 working days for payment confirmation, which is the standard verification time for this method.


In case, you still have not received a payment confirmation, then send your transaction details to [email protected] and we will assist you accordingly.

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