Ivacy appreciates any and all feedback from its customers. Any shortcomings highlighted are dealt with promptly. However, while using Ivacy VPN, if you are not satisfied in any way, or if your problem or query has not been dealt with, you can take advantage of Ivacy’s 30-day money money-back guarantee!

It is worth noting you can only take advantage of the 30-day money-back guarantee if the following conditions are met:

• You have applied for a refund within 30 days from the original date of purchase. If you opted for the monthly subscription, then you can get a refund within 7 days from the original date of purchase.
• You have not breached any clause of our Terms of Usage.
• You have not applied for a refund under the same policy before.
• You were unaware of the “Auto-Recurring” option or forgot to turn it off, then you are eligible for a refund. But, only if you comply with all the aforementioned criteria.

Additionally, if you have subscribed to our 7-day trial plan, you will not be entitled to a refund once the trial period is over.

For further details, refer to our Refund Policy.