Our team is constantly working around the clock to ensure you have no issues while using Ivacy VPN in China.

We regularly update our systems to ensure optimal connectivity. To get the best results possible, make sure you are using the latest version of Ivacy Prime, and connect to the VPN servers recommended on this page.

We appreciate your patience and understanding while we work to improve connection stability. This page will be kept up-to-date with the latest tips, so make sure you check here often.

Troubleshooting your Issue in China

1. Use the Latest Version of Ivacy Prime

To stay connected, ensure you are using the latest version of Ivacy Prime. Download Ivacy Prime on your preferred device from the links below:

• Ivacy Prime for Windows – Link 1
• Ivacy Prime for Android – Link 1 | Link 2
• Ivacy Prime for Mac – Link 1 | Link 2

2. Change Ivacy Prime Multiport Feature to Automatic

Follow these steps to change the multiport feature to automatic on your device:

• Windows 

Click the menu button > Settings > Connection > Automatic

• Android 

Select the menu button > Multiport > Automatic

• Mac

Click the menu button > Settings > Connection > Automatic

3. Wait for Connection Request Completion

At times, Ivacy Prime may take longer than usual to connect to a VPN server. In this case, please be patient before attempting to connect to another VPN server when given an error.

4. Bookmark this Page

We will continue updating this page with the latest tips and recommended server locations.

For further assistance, feel free to contact Ivacy VPN.